This item was ordered in advance of a presentation to our best man. When it arrived, the font and size of the engraving had been completely ignored. I immediately replied to customer service to let them know of the problem and requested correction and overnight shipping so the event would not be ruined. The corrected item was not shipped as requested and would not arrive in time. The piece had a nice appearance. The actual workings of the clock were extremely cheap.
Merchant Response:We totally messed up on your engraving font, sorry! You requested Larissa, we engraved the Arial font. We did send a replacement overnight to you, but it did not arrive the next day as our shipper promised us, sorry again! We will contact you to see if you'd like a refund.