Customer Service IS NOT DEAD!!!
I had a pretty complicated order, that included a laser engraving that was pretty complicated. In fact, many other companies I contacted didn't even consider making an attempt. But here, not only did they respond with their concerns, but they helped me by walking me through what they would need in order to be able to produce the end result I was hoping for. There were several back-and-forths to get things "just right," and in the end, the final piece was just what I wanted. This was for a best man's gift for my wedding, so it needed to be special and meaningful. I had pretty much given up on having a nice, quality bar set with an elegant box to house it in, along with the special message and design I wanted, but Pete and the gang worked with me to get all the details ironed out. Everyone who has seen it was truly impressed by the end result, and my brother (my best man) was floored by the personal, inside-significance of the message, the design and actual set itself. Thanks Pete and everyone else who worked on this.
ProsAMAZING customer service
Helpful, patient, people working to attend your needs
People who care about what they are producing and want to ensure their customers are satisfied
Nice, quality, craftsmanship
You actually feel like you're getting service with a smile, even though you can't see them
ConsNone that I can think of, and I'm a pretty harsh critic.