The item itself was good, however it was purchased as a going away gift for a boss. Was promised that it would be here in time, however it was 3 days late. As a result we were unable to give the gift in person, and had to spend additional money to ship it out of state to the recipient.
Merchant Response:We're so sorry for our delay in getting this item shipped out to you. We had severe snowstorms here in the NorthEast (we are located in NY) that delayed the clock getting to us from Howard Miller. We should have been on top of this more, however, and notified you of the delay. Totally our fault. We have gone ahead and refunded you 20% of the cost of this clock .