They stand by their word!!!
I ordered a pocket watch from executivegiftshoppe.com for my son's graduation from law school. When it came it was beautiful, but the clasp was broken. I called and spoke to Erik. Once I told him about the clasp, Erik said they would engrave another one that day. Then I told Erik we were going out of town for the graduation so I couldn't wait for it to arrive. Erik said he would overnight it to our hotel. The next day we left. When we checked into the hotel that night the staff had the package. My son arrived later and we gave him the engraved watch. He opened the box and was elated with the quality and style!!!! He was so proud of it I noticed he showed it to all his graduating peers. Erik not only saved the day, but made me a hero with my son. I showed my son the website and he is hoping I'll get him another watch or one of the globes they sell as well. I'm not a good shopper but the products on this site are great and I want to buy from Erik again... He earned this customer's loyalty!
ProsGreat products. Great service.