The first time Tim went to use it, spring fell out. He tried to put it back in; has not been able to get back 2 notches to fit in ; in other words, spring came out immediately, not able to get it back,
Merchant Response:We're so sorry this happened. It sounds like you've received a defective item, that spring should obviously stay in its track. We'd be happy to ship you a new one free of charge, of the same or a different style. Can you email us at firstname.lastname@example.org with your name, order # or email address so and let us know if that will work for you?