I bought this for my dad for Christmas. The spring clip keeps slipping out of track & poking him. I hope they can exchange it since I had it engraved & I don't have the original packing.
Merchant Response:We are so sorry about that! You do not need to send the defective clip back, we'll ship you a new one. Can you email us at firstname.lastname@example.org with your order #, last name or email address so we can find your order? Also, let us know if you'd like to stay with the same style, or try a different style? Sorry again!