First of all, I was under the impression at the time of purchasing these pens that the engraving would be ON THE PENS. It is not. Just the gift box. It should definitely be made more apparent that it's a personalized BOX, not pens. But even if it had been the product I thought it was, I would still be extremely dissatisfied with the quality of the product.
Engraving: splotchy and not filled in. you can SEE THROUGH the white paint. It's inconsistent and doesn't look professional. It looks like I've had it for years, right out of the box.
Box construction: the box is flimsy and the hinges are loose.
Pens: I can't believe I just purchased two pens for $70 and they don't even write! I've been trying to get any trace of ink out of them for 5 minutes and all I have to show for it is a blank, scratched up paper.
Merchant Response:We're so sorry you're unhappy with this set. We can engrave the pens but there were no instructions on your order to do that, I'm so sorry for any confusion on the engraving input page.
As for the box, we usually receive good feedback on the quality of the box, perhaps you received a defective one? The engraving should be consistent and I'm sorry your's was not.
For the pens, they definitely should be writing, the ink cartridges do arrive full but they may have dried out at the end?
We have received your email and you can definitely return this for a full refund, we don't want you to be stuck with a product you're unhappy with.