I would recommend this item to a friend.
January 10, 2015
Ordered a pocket watch for my husband as a gift for Christmas. Had hos i itials engraved on it. Received it and it did not work. Rplaced the battery and nothing. Sent an email to Executive Gifts and a reply was sent back saying they would engrave another and send a return label for the other. The new one works husband is happy with it and other is in mail being returned. I was not sure what I was in store for as far as returning or exchanging with it already being engraved, but it was an easy process. THANK YOU!