Items that have been engraved or personalized as requested are not returnable or exchangable. If we have made an error in the engraving or personalization, we will replace the incorrect item immediately.
Non-Engraved Items
We realize your purchase may be a gift for someone so we have expanded our return and exchange period to a full 45 days. You can return your purchase in its original condition and packaging within 45 days for a full refund minus shipping charges or an exchange. It's that simple.
Refund time period
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered or damaged in any way cannot be accepted for return. Please note that all credit card information is erased from our system for security reasons after 30 days so include a valid contact phone number so we may retrieve this information from you in necessary.
Return shipment methods
The preferred method for returns is via UPS. We also accept Federal Express and USPS Insured Mail. Please insure your return no matter what shipping method you use.
How to prepare a return
Get a return authorization code. You can call us at 888-35GIFTS or e-mail us at help@executivegiftshoppe.com to request this. Please include this number on your package shipping label and on the copy of your invoice or packing slip inside your package.
Package your return. Please package your item in its original packaging. Please include all instruction forms and warranty papers.
Insure your package. This will cover you if your package gets lost or damaged in shipment. UPS, FedEx and USPS all offer insurance on their shipments.
Return Address
Executive Gift Shoppe
Attention: Returns
95 New Clarkstown Road, Suite 204
Nanuet NY 10954
