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Frequently Asked Questions

    Frequently Asked Questions

    Engraving Questions

    Q: Do you guys engrave monograms? What order should I enter the initials for a monogram A: This is our most common question. Most people are referring to a classic monogram when asking this question. A classic monogram is where the last name letter is engraved in the middle and is enlarged. We offer 2 monogram fonts on many items, but not all of them (some items don't look right when engraved with a classic monogram). The 2 monogram fonts are circle monogram and script monogram.

    When choosing one of these 2 fonts, enter the letters in the order you would like them. For example, if the name was John F. Kennedy, enter the letters like this: JKF . Just to be clear on this, enter the initials in the order you would like them. We don't change around the order because we don't know what the last name is in many cases. We'll engrave initials in the order you enter them.

    Q: Can items be engraved with more characters than the space allowed? A: No, we provide the maximum space that will fit on a given item.

    Q: Where do we engrave on an item? A: We engrave on the most ideal available area, normally the front. If a customer has a specific area where theyd like the engraving done they can request this in the comments section. Our engravers will do their best to accommodate requests but we cant guarantee it.

    Q: How long does engraving take? A: Engraving normally does not add to a shipping time. Normally your item will still ship the next business day. On rare occasions, engraving can add a day or two to shipment time. If you have a specific date you need an item in hand by, please note that in the comments section of the checkout page.

    Q: How do I request multiple items with different engraving? A: You can add the first item to the shopping cart and then press the Keep Shopping button. This will allow you to add another of the same or a different item. You can repeat this until all of the items are in the shopping cart at which point you can check out.

    Q: How can I see what the fonts look like? A: When you select a font on any item page (after checking the "Personalize" button, a sample of the font will be shown.

    Q: Can I add a logo to an item? A: On most items, yes you can. There is a 25 piece minimum order for logo orders. We would need you to to email us with the logo in Adobe Illustrator .EPS format. Please include the item # and quantity (must be over 25 pieces) and we'll get back to you within one day with a quote for your order or a request for more information.

    Shipping Info

    Q: What shipping methods do you offer? A: We ship via UPS and USPS. For orders within the USA, we always recommend shipping via UPS as shipments sent via UPS are trackable. You can choose UPS Ground, 3 Day, 2 Day and Next Day Air. Please note that we will normally ship your order the next business day but if you have a specific date you need an order by, please make a note of that in the comments section of the checkout page. We also offer Priority Mail shipping with the USPS. This method normally takes 2 to 3 business days but shipment times are not guaranteed and shipments are not trackable. For Canadian orders, you can choose UPS Standard (recommended) or USPS International Air Mail. For all other international orders, we ship via USPS International Air Mail.

    Q: How long do items normally take to ship? A: Items normally ship the next business day. We do have to occasionally order items in from our wholesalers. If you have a specific date you need an item in hand by, please note that in the comments section of the checkout page. Some items that often have to be ordered in include clocks (non travel alarm we usually stock these), Lighters (1 to 2 days to ship upon receiving an order), cufflinks & mens jewelry.

    Q: Will I be notified if an item is backordered? A: If an item you ordered wont ship out within one week, we will notify you, otherwise, well ship out your order as soon as possible. . If you have a specific date you need an item in hand by, please note that in the comments section of the checkout page.

    Returns & Exchanges

    Q: Can I return an engraved or otherwise personalized item? A: Items that have been engraved or personalized as requested are not returnable or exchangable. If we have made an error in the engraving or personalization, we will replace the incorrect item immediately.

    Q: How do I return an unengraved item? A: We realize your purchase may be a gift for someone so we have expanded our return and exchange period to a full 45 days. You can return your purchase in its original condition and packaging within 45 days for a full refund minus shipping charges or an exchange. All returned items must be in the original product packaging that they came in.

    Q: Once I have returned an item, how long will it be before I see a refund? A: Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered or damaged in any way cannot be accepted for return. Please note that all credit card information is erased from our system for security reasons after 30 days so include a valid contact phone number so we may retrieve this information from you in necessary.

    Q: Im not happy with the engraving on the item I ordered even thought it is engraved correctly. How can I remedy this? A: We can e-mail you a return UPS label to send your item back with. You can then drop the package in any UPS receptacle or UPS Store. We cannot guarantee that we will replace the item but we will be fair and honest in assessing the quality of the engraving. If the engraving is indeed poorly done, we will replace the item for you.

    Q: How do I send back my item for a return? A: The preferred method for returns is via UPS. We also accept Federal Express and USPS Insured Mail. Please insure your return no matter what shipping method you use.

    Q: Do I need a return authorization code? A: Yes and you e-mail us at help@executivegiftshoppe.com to request this. Please include this number on your package shipping label and on the copy of your invoice or packing slip inside your package.

    Q: What is your return address? A: Executive Gift Shoppe Attention: Returns 95 New Clarkstown Road, Suite 204 Nanuet NY 10954

    Order Status

    Q: Will I receive a tracking # when my order ships? A: Yes, you will receive a tracking # when your order ships, as long as you choose UPS as your shipping method. If you choose USPS Priority Mail as your shipping method, you will not be able to track it. International shipments cannot be tracked.

    Received Wrong Shipment

    Q: I received the wrong item, how can I get this corrected? A: We will ship out the correct item with a return address label for you to send back the incorrect item. This way you will not have to pay for return shipping.

    Q: The engraving on the item I ordered was spelled incorrectly? A: We will ship out the correctly engraved item with a return address label for you to send back the incorrect item. This way you will not have to pay for return shipping. Please note that the capital H in the old English font looks like a lower case h and the capital S in the Script font resembles a P or an L.

    Q: Im not happy with the engraving on the item I ordered even thought it is engraved correctly. How can I remedy this? A: We can e-mail you a return UPS label to send your item back with. You can then drop the package in any UPS receptacle or UPS Store. We cannot guarantee that we will replace the item but we will be fair and honest in assessing the quality of the engraving. If the engraving is indeed poorly done, we will replace the item for you.

    We're not emailing you back

    Q: I've sent several emails but have not heard back from you? A: On rare occassions emails end up in our bulk or spam folder, an unfortunate result of the massive amounts of spam we receive. If you haven't heard back from us after 24 hours (except on weekends, give us 24 hours from the end of the weekend), give us a call at 888 35 GIFTS.