First of all, let me just say that I was SO pleased with the customer service from this company. Initially, I had some questions about the item and the personalization. My inquiries were promptly addressed. When I received the well-packaged organizer, I couldn't have been more satisfied. The rich color of the cherrywood with the gold initials were impressive. This was purchased as a gift and I am very proud to be the 'giver' of it...although I would also be very happy to receive such a lovely and practical keepsake. I highly recommend this company for customer service and for quality of their products. I am so happy to have found them through an internet search. Thank you!