May 21, 2014
Cheap! The writing on this is legit what my 4 year old can do on a computer. Search elsewhere there is no "engraving" it;s just a tape they but on the glass that washes away after two-three cleans
Merchant Response:We have offered to replace this mug for this customer with a new mug, or a different product completely. The personalization is done with laser engraving, not taped on or a sticker. The glass is laser engraved for a frosted effect. It definitely should not have washed off though so we may not have engraved deep enough. We have never had this problem before but if the customer takes us up on our replacement offer we'll be happy to make sure we engrave very strongly.