I was very disappointed with this item. It was wobbly and needed to be tightened but the only way to tighten it is, we think, is to peel back the glued felt on the bottom. At least we hope. I gave it to my son for Christmas who was visiting from New Mexico and he choose to take it back with him rather then wait to have a substitute sent. He hopes he can fix it but if not you will hear from me again!!!! Don't you have quality control before something leaves your plant? This was to be a very special and sentimental present but it was disappointing and sad.
Merchant Response:We are so sorry this happened. We do normally check all items before they leave our warehouse, I'm so sorry we missed this. We'd be happy to send him a new one, just contact us here with your order # or email used for the order: http://www.executivegiftshoppe.com/contactus.html